FAQ's

FAQ's

Payment:
Q: What are your payment methods?
A: We accept Visa and Master Card
 
Q: I am an existing customer with Bentley; can I use my account number to order?
A: No, all CratesByBentley.com users must create a login name and password and pay with a credit card.
 
Q: My order is too large for a credit card; what should I do?
A: CratesByBentley.com is designed for small orders. We still do large orders over $5000.00 over the phone.  Please call 414-967-8000.
 
Q: Is there a minimum order?
A: There is minimum order dollar value of $100 through the website
 
Q: Are discounts available for large orders?
A: We do not offer discounts or coupon codes on the website. However, CratesByBentley is strictly for small orders.
 
Shipping/Returns
Q: How long will it take to get my order?
A: Orders ship five business days after processing. You will receive an email upon placing your order with estimated delivery information.
 
Q: Can I get my order faster:
A: No, express shipping is not available at this time for CratesByBentley.com orders.
 
Q: Can I have my order shipped to multiple locations?
A: No, but you can place multiple orders on your account to ship to multiple destinations.
 
Q: Can I pick up my order at your location?
A: No, all orders must be delivered at this time.
 
Q: Is shipping included in the price:
A: No, shipping is calculated at the end of the order process.
 
Q: Can I return an order:
A: No, each item is custom built, so they cannot be returned.
 
Q: Can I cancel an order:
A: No, because each order is a custom order, once you have completed your purchase, the order cannot be cancelled.
 
Product and Personal information
Q: What is the warranty on these products?
A: We stand by the craftsmanship of these projects and they carry the same warranty as our other products
 
Q: What if my order arrives damaged.
A: Damaged orders must be reported immediately. We will replace the damaged packaging, however we will not accept returns or issue refunds.
 
Q: Is my personal information safe?
A: Yes, all identifiable information is kept secure. Information collected, including name, email addresses, shipping addresses and so on, is voluntarily submitted and collected to fulfill your order. Only authorized agents have access to this information.  We do not keep any of the credit card information on file.